Refund and Returns Policy

At O’Yirun, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the intimate and personal nature of our products, certain conditions apply to returns and refunds.

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❗ No Returns for Non-Quality Issues

For hygiene and safety reasons, we do not accept returns or exchanges for any non-quality-related reasons.

This includes, but is not limited to:

• Change of mind
• Personal preference
• Incorrect selection
• Dissatisfaction with product experience

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✅ Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number
• Clear photos or videos showing the issue

Once verified, we will offer one of the following solutions:

• Replacement (preferred)
• Partial or full refund (depending on the situation)

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📦 Return Conditions (If Applicable)

In rare cases where a return is approved:

• The item must be unused, unopened, and in its original packaging
• Returns must be authorized by our support team before sending

Unauthorized returns will not be accepted.

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💸 Refund Processing

Once your refund is approved:

• Refunds will be issued to your original payment method
• Please allow 3–7 business days for the refund to be processed, depending on your payment provider

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🚫 Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

• Products that have been used, opened, or tampered with
• Requests made beyond the stated time frame
• Damage caused by misuse, improper handling, or normal wear and tear

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📩 Contact Us

If you have any questions or need assistance, please contact us:

Email: yirun197628@gmail.com

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8), and we typically respond within 24 hours.