Refund and Returns Policy

At O’Yirun, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the intimate and personal nature of our products, certain conditions apply to returns and refunds.

❗ No Returns for Non-Quality Issues

For hygiene and safety reasons, we do not accept returns or exchanges for any non-quality-related reasons.

This includes, but is not limited to:

Change of mind
Personal preference
Incorrect selection
Dissatisfaction with product experience

✅ Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photos or videos showing the issue

Once verified, we will offer one of the following solutions:

Replacement (preferred)
Partial or full refund (depending on the situation)

📦 Return Conditions (If Applicable)

In rare cases where a return is approved:

The item must be unused, unopened, and in its original packaging
Returns must be authorized by our support team before sending

Unauthorized returns will not be accepted.

💸 Refund Processing

Once your refund is approved:

Refunds will be issued to your original payment method
Please allow 3–7 business days for the refund to be processed, depending on your payment provider